Responsible Gaming

Gambling always carries the risk of financial loss. Keep playing as entertainment, not a way to earn income. This policy exists to help you stay safe and in control.

Key principles for safe play:

• Set a budget before you start and respect it.
• Use limits to manage deposits, losses, and stakes.
• Do not chase losses.
• Take regular breaks and keep sessions short.
• Separate gambling money from bills, rent, and savings.
• Avoid betting when stressed, tired, or under the influence.
• Keep track of time and spend.
• Minimum legal age is 18. Proof of age may be required.

Control tools available to players:

• Deposit, loss, and stake limits.
• Session reminders and reality checks.
• Time-out options for short breaks.
• Self-exclusion for longer breaks from playing.
• Account history and statements to review your activity.
• Marketing preferences to reduce triggers.

JB Casino provides these tools so you can manage your betting responsibly.

Problem gambling can develop gradually. It is a serious condition that needs attention and professional help.

Warning signs to look for:

• Spending more money or time than planned on gambling.
• Chasing losses to try to recover money.
• Hiding betting from family or friends.
• Borrowing, selling items, or using credit to fund play.
• Mood swings, anxiety, or irritability linked to gambling.
• Neglecting work, studies, or home duties.
• Repeated failed attempts to stop or cut back.
• Using gambling to escape stress or low mood.
• Lying about wins and losses.
• Feeling restless or on edge when not playing.

There are proven steps that reduce harm and support recovery. Take action early to protect your health and finances.

Practical recommendations:

• Set strict limits for deposits, losses, and time before you play.
• Turn on reality checks and session reminders.
• Take a time-out for at least 24 hours when control feels weak.
• Request self-exclusion for a longer break from all gambling on your account.
• Remove stored payment methods from your profile.
• Use device-level app blockers and screen-time controls.
• Keep a record of bets, wins, and losses to learn your patterns.
• Do not gamble when upset, tired, or after drinking.
• Share your plan with a trusted person for support.
• Seek professional help from qualified services in Ghana.

JB Casino offers limit settings, time-outs, and self-exclusion to support safe betting.

Professional care and peer support can make a real difference. Use these services if you or someone close needs help.

• Mental Health Authority Ghana – information, services, and referrals: https://mha.gov.gh/
• Ghana Health Service facility finder – locate mental health care near you: https://ghanahealthservice.org/health-facilities/
• Gaming Commission of Ghana – regulatory guidance on responsible gambling and complaints: https://gamingcommissiongh.com/
• Gambling Therapy – free global support, live chat, and resources: https://www.gamblingtherapy.org/
• Gamblers Anonymous – peer support and online meetings: https://www.gamblersanonymous.org/ga/

If you feel at risk of addiction, you can contact JB Casino Support for guidance and account controls. We handle responsible gaming requests promptly and confidentially.

Ways to contact support in Ghana:

• Live Chat in your account Help Centre, available 24/7.
• Email through the support form in the Help Centre.
• Phone support using the customer care number listed in the Help Centre.
• In-app messaging if you use the mobile app.
• Request a responsible gaming callback via the Self-Exclusion or Limits page.
• Ask for deposit, loss, and time limits to be adjusted or tightened.
• Request time-outs or self-exclusion to protect your playing.